Your technician, Randy Baker, just completed a repair job at my home. I have to tell you what happened as I am beside myself with joy. I have owned a tortoise (his name is Bert) for 45 years (I was only five when I got him and he is actually over 60 now!) who has been a part of our life and household forever. About three years ago, he simply dissappeared. We found no signs of him digging out (we have cinder block walls) so the only thing we could figure was that someone stole him.
When Randy emerged from beneath our house, he asked if we owned a tortoise. You can only imagine my reaction! He was in a place that Randy could not get to, so couldn’t tell if he was still alive. Of course, there was no way that he could be. I think Randy saw my sorrow and insisted on going back in (with a big hook thing) and at least trying to find out. Image my elation when both Randy and Bert emerged from the crawl space…ALIVE!!! It was truly a miracle that he could survive so long without food or water.
Randy would absolutely not accept a reward, so I thought I could at least let you know what a fabulous thing he did for us (oh, and by the way, he did a great job on fixing my fax line)! How rare it is to find in today’s world an employee that will go over and above the call of duty, he is surely one of a kind.
Randy is truly my hero (and Bert’s!) and I can never repay him for finding my long lost friend. Without Randy, I’m sure he wouldn’t have survived much longer.
A VERY satisfied customer,
Thank you for your email and the pictures. With your permission, I’d like to include your story and the picture of you, Randy & Bert in the next issue of our company newsletter. It really is amazing that he was able to find Bert- he’s quite the big boy! (Randy, that is!)I have also forwarded on your email internally to Randy’s manager and other members of our executive team.